Free phone support is available Monday through Saturday, with after-hours emergency assistance.
For more complex issues, our traveling technicians can provide on-site service for troubleshooting, preventative maintenance, and refresher training.
We provide 24/7 technical support. Emergency issues are responded to within 2 hours, and regular inquiries receive a solution within 24 hours.
We maintain a comprehensive spare parts inventory. Genuine OEM parts are dispatched within 24 hours to minimize your machine downtime.
We offer a one-stop turnkey service. Our senior engineering team handles on-site installation, precision calibration, and trial production acceptance.
Yes, we provide systematic training on machine operation and maintenance, covering daily procedures, routine care, and common troubleshooting — ensuring your team can operate the equipment independently.
Our standard warranty is 12 months. During this period, we cover free repairs or parts replacement for quality-related issues (excluding wear parts and human errors). Extended warranty options are also available.
